Role: Community Support

Contract: Part-time, fixed term from Nov 2019 - April 2020 (with possibility of extension if demand requires)

Start Date: November 2019

Location: Flexible - provided you can work during the hours set above (in GMT timezone), you can complete this job from anywhere in the world provided you have a reliable high-speed internet connection.

Reporting to: Programme Manager

Time Commitment: 30 hours/week. (We will consider the possibility of a job-share arrangement, so please indicate your availability in your cover letter. To be successful, you would be expected to be available for a minimum of 15 hours/week during the times set out above.)


  • 15 hours/week (Mon-Fri) as follows: 4pm - 7pm GMT (equivalent to: 11am - 2pm US EST)
  • 15 hours/weekend on Saturdays & Sundays as follows: Saturdays 1pm - 10pm GMT and Sundays 1pm - 7pm GMT (equivalent to: Saturdays 8am - 5pm; Sundays 8am - 2pm US EST)

Hourly Rate: To be discussed at interview


LRTT (Limited Resource Teacher Training) is a social enterprise founded in 2011 by teachers from the UK who identified a need for teachers in Uganda to have access to effective, practical teacher training. We now work in 11 countries across Africa, Asia and the Caribbean where we deliver teacher training programmes in limited resource contexts, where training opportunities for teachers are scarce. Over the summer break, we take qualified teachers from the US, UK, Canada, Australia and New Zealand on three-four week long Fellowship programmes to facilitate professional development and coaching alongside local teachers. Together we are helping to improve the quality of teaching all over the world, with the goal of ensuring every child has access to a quality education, regardless of the context they are born into.


We are looking for a motivated, friendly and enthusiastic Community Support person who is interested in being part of a global education social enterprise working towards improving the quality of education for children all over the world. As a Community Support person you will be the welcoming face of LRTT during times when the rest of our global team are offline, so that we always have someone available to respond to questions and process new applications from teachers interested in joining our global teacher training Fellowships.


  • Being a welcoming and friendly face for LRTT by responding to chats with website visitors via our LiveChat system.
  • Reviewing applications for our Fellowships and calling teachers who apply to book in their interview call and explain the next steps in their application process.
  • Calling teachers who start applications or express interest in finding out more about our teacher training Fellowships.
  • Answering incoming calls during your working hours.


The successful applicant will be:

  • Passionate about education/development
  • A great communicator - including having a friendly, warm and informative written communication style for LiveChat communications, and a warm and helpful phone manner
  • Available to work Monday - Friday from 4pm - 7pm GMT (UK Standard Time) or Saturdays 1pm - 10pm GMT and Sundays 1pm - 7pm GMT.
  • A motivated self-starter who is a strong team-player and willing to try a range of different tasks
  • Capable and confident working across numerous online platforms (LiveChat, Salesforce, AirCall and Slack), or be willing and able to learn new platforms quickly
  • Comfortable working remotely as part of a global team (including having access to reliable, high-speed internet connection and a quiet space from which to make calls during working hours)
  • Used to approaching work with a positive attitude and a willingness to problem solve
  • Willing to go the extra mile to provide timely and accurate information to our Fellows or prospective Fellows
  • Comfortable with working independently and taking initiative

Even better if you have:

  • Experience participating in an LRTT Fellowship before
  • Travelled to less developed countries before
  • Experience in education
  • Hold a Bachelors Degree (or higher) in a field related to education, international development, or have relevant experience in either of these fields
  • Experience using SalesForce and LiveChat (or other online chat platform)


We currently have 12 permanent LRTT staff members who are based in the UK, Poland, Ukraine, Argentina, Uganda and New Zealand, plus a network of Fellows and Team Leaders all round the world. You will have the opportunity to work remotely with us via our online channels and apps. This role is a great opportunity to be part of a growing social enterprise, made up of an awesome international team who share a common goal of improving the quality of education for children around the world.


If you are interested in this opportunity, please email your CV and a short covering letter outlining your relevant experience and why you are interested in this opportunity to Emma at emma.renowden@lrtt.org by Friday 1st November 2019. Interviews will start on a rolling basis so we advise you to submit your application as soon as possible. If you have any questions about the opportunity and would like to discuss it further before you apply, you can call us on one of the numbers below:

UK: +44 (0) 203 936 8960

US: +1 (929) 376 0024

NZ: +64 (9) 801 8128

Australia: +61 (2) 8311 4136

Equal Opportunities

As part of our standard on-boarding process for new team members, confirmation is contingent upon successful completion of a background check. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our team should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our recruitment and organisational practices. All applicants and employees who are drawn to serve the mission of LRTT will enjoy equality of opportunity and fair treatment without regard to:

Race, Religion, Sexual Orientation, Disability, Veteran Status, Color, Pregnancy, Gender Identity, National Origin, Marital Status, Age, Sex, Gender Expression, Genetic Information or Prior Protected Activity.

Safeguarding statement

LRTT believes that everyone we come into contact with irrespective of ability, ethnicity, faith, gender identity, sexuality and culture has the right to be protected from all forms of harm, abuse, neglect and exploitation. LRTT will not tolerate abuse and exploitation by staff or associated personnel.

LRTT programmes work directly with teachers and not with children but staff and associated personnel will come into contact with children and possibly at-risk adults. Therefore, accepting and following LRTT’s safeguarding policy is a compulsory part of working, volunteering or visiting any LRTT programme. Background checks will be required and additional police checks may be required before taking part in an overseas programme visit. You can read more here: LRTT Safeguarding Policy